Play star Privacy Policy — Your data is always secure
Last updated: January 2025. This policy clearly explains how your personal data is collected, used, and stored.
What data we collect and why
Personal identification information
When registering an account at play star, we collect your name, mobile number, date of birth, and address. This information is used to verify your identity and comply with applicable regulations in Bangladesh. Our main goal is to verify your age and ensure account security. Provided information is not sold or transferred to unauthorized third parties. We only collect information genuinely necessary to provide our services.
Financial and transaction information
During deposits and withdrawals, we record transaction amounts, payment methods, and mobile banking numbers (such as bKash, Nagad, Rocket). This information is used solely to complete payment processing and prevent financial fraud. All transaction data is securely protected with encrypted technology. No full card numbers or PINs are stored on our servers. Ensuring your financial security is our highest priority.
Usage and activity information
We collect information on the games you play, pages you visit, and how long you stay on the platform to improve your experience. This analytical data helps us enhance site performance and show content tailored to your preferences. Device type, IP address, and operating system information are also logged for security verification. This data is never used alone to personally identify you. We always follow a policy of minimum data collection.
Data sharing and third parties
Play star never sells your personal data to advertising companies or irrelevant third parties. Limited data may be shared only with payment processors, identity verification services, and legal authorities in Bangladesh when requested. Before sharing information with any third party, we verify that their privacy standards meet our own. Except for disclosures required by law, we do not share your data without your consent. Protecting your privacy rights is our top priority.
Rights to data retention and deletion
Necessary information is retained while your account is active and may be kept for a specified period after account closure as legally required. You may contact our support team at any time to view, correct, or request deletion of your data. For account deletion, retaining certain records may be legally mandatory under financial regulations. We review and respond to all data deletion requests in a timely manner. We believe you should have control over your data.
Cookies and tracking technology
Cookies are used on the play star website and app to keep your login session active and remember your language preferences. Analytics cookies let us understand how users interact with the site, which helps us improve its quality. You can disable cookies anytime via browser settings, though some features may be limited. We do not use third-party advertising tracking cookies. Contact support to learn more about our cookie policy.
Your rights and policy changes
As a user in Bangladesh, you have important rights regarding the protection of your data.
Right to correct information
You may request correction of any incorrect information stored in your account at any time. Accurate information keeps your account secure and ensures smooth transactions. Our support team generally processes correction requests within 48 hours. Additional documents may be required for verified identity information changes. Verifying your accurate identity is important for both parties.
Unsubscribe from marketing communications
If you no longer wish to receive promotional messages or notifications from play star, you can opt out by contacting support. Even if marketing messages are stopped, important account and transaction notifications will continue. We respect your communication preferences. You can re-enable notifications at any time after opting out. We never want to bother you with unnecessary messages.
Policy update notification
If there is any significant change to the privacy policy, we will post a notice on the site and send a notification to your registered mobile number. The date of changes will always be displayed at the top of this page. Continuing to use the platform after the new policy takes effect means you accept the changes. We advise you to review this page regularly. If you have questions, please contact support directly.
Actions to take in case of security breaches
If there is any risk of your data’s security being compromised, we will promptly notify you and take necessary protective measures. If you notice any unusual activity on your account, contact support immediately. play star implements both technical and organizational security measures to ensure a safe environment. It is important for your protection not to share your password with anyone and to change it regularly. Together, we are committed to keeping your data safe.
Have questions? We’re ready to help
If you have any questions or concerns about the privacy policy, please contact our support team. play star is always by your side and committed to protecting your information. For more details, see our FAQ page where common questions are answered clearly.